Please note that we are not responsible for any lost or missing packages, but if you believe your package is lost, please email us at hello@handsomecreatures.ca, and we will launch an investigation with the respective carrier.

We do not offer refunds for lost packages. Our team will provide a solution to find your package, or if it is deemed missing, we will offer a replacement package after the carrier investigation is complete.

If the shipping address is to a building, UPS/FedEx/Purolator may either deliver the package to a security guard or concierge desk or if you have a parcel locker in the mail room, it may be left here.

Community Mailbox: If you typically receive mail at a community mailbox, you’ll most likely receive a key in your mailbox to a larger parcel locker. Please check with neighbours or anyone in your household who may have accepted the package on your behalf.

If the package is deemed delivered but is not found, we can open an investigation with the carrier. Please note we do not offer refunds for packages deemed delivered via tracking.

It depends on where you are located. Please check your order confirmation. Delivery details and estimated delivery schedules will be provided in your confirmation email. Please note that once a package leaves our warehouse and is in the hands of the carrier, we cannot control delays, weather, interruptions, etc. Your tracking number will be able to provide the current update on your package.

We’re not responsible for any customs or duties on international orders levied by your country on imported goods. The prices reflected on our website & store do not include or reflect customs and duties. We are unable to provide estimates on customs or duty charges as they vary for each country.